Privacy Policy

Note: this page is a translation. In the event of any discrepancy, the Portuguese version shall prevail.

1. Introduction

Antiques Vintage is committed to protecting the privacy of its customers and of users of the website www.vintagelx.com. This Privacy Policy explains how we collect, use, store and protect personal data, in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.

By using our website and services, the customer accepts the terms of this Privacy Policy.

2. Data Collected

Antiques Vintage may collect the following personal data:

• First name and surname;
• Email address;
• Telephone number;
• Billing and delivery address;
• Payment details (processed securely by authorised third parties);
• Purchase history and customer preferences;
• Content of conversations held through the website chat, including the name, telephone number and email address you provide to us during that conversation.

3. Purpose of Data Processing

The data collected is used for:

• Processing and dispatching orders;
• Communicating with the customer about their orders;
• Improving the browsing experience and personalising the service;
• Complying with legal and tax obligations;
• Sending promotional information, where the customer has given express consent;
• Answering questions asked in the website chat and recording the contact requests received there.

4. Data Sharing

Antiques Vintage does not sell, rent or share its customers’ personal data with third parties, except in the following cases:

• To comply with legal obligations;
• With service providers essential to the operation of the website (e.g. carriers, payment platforms, web hosting providers).

5. User Rights

The customer has the right to:

• Access, rectify or erase their personal data;
• Object to the processing of their data;
• Request data portability;
• Withdraw consent to promotional communications.

To exercise these rights, the customer should contact us by email at: info@vintagelx.com.

6. Data Security

Antiques Vintage implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss or improper disclosure.

7. Data Retention

Personal data will be stored only for as long as necessary to fulfil the purposes for which it was collected, unless legal obligations require it to be retained for a longer period.

8. Cookie Policy

Our website uses cookies to improve the user experience. For more information, please see our Cookie Policy.

9. Website Virtual Assistant (Chat)

The website offers a support chat, presented as “Pessoa”. This is an automated assistant, not a real person. A member of our team may take over the conversation at any time.

• What data is collected: the content of the messages you send us and, if you provide them, your name, telephone number and email address. You do not need to identify yourself in order to ask a question.
• What it is used for: to answer your questions about pieces, availability, deliveries and services, and to record your contact request when you wish to be contacted by the team.
• How it is processed: conversations are hosted on the customer support platform operated by StaffDigital on behalf of Antiques Vintage, and the content of the messages is processed by an artificial intelligence model provider (Anthropic) solely to generate the reply shown to you.
• Cookies: the chat uses cookies and local storage in your browser to keep the conversation open across pages and visits. See our Cookie Policy.
• Recommendation: do not share sensitive data, payment details, passwords or identity documents through the chat. For matters requiring such data, please contact us through the means indicated in section 11.

The same rights, retention periods and security measures described in this Policy apply to chat conversations.

10. Changes to the Privacy Policy

Antiques Vintage reserves the right to amend this Privacy Policy at any time. Changes will take effect upon publication on the website.

11. Contact

For any question relating to privacy and data protection, you can contact us via:

• Email: info@vintagelx.com
• Telephone: +351 923 335 824
• The contact form available on the website

Thank you for placing your trust in Antiques Vintage.